Click on a question to go to the area where the answer is given in full. If these questions do not cover your query, email us at investor.relations@jameshardie.com.au Q1. How do I buy or sell James Hardie securities (and what are CUFS and ADR's)? Q2. How can I obtain a James Hardie CUFS statement? Q3. How can I notify a change of address and/or name change for my CUFS? Q4. How can I check my CUFS holding? Q5. How will my dividends and other cash distributions be paid? Q6. How can I have a dividend or distribution cheque replaced? Q7. I did not receive my dividend or distribution direct deposit. Who do I contact? Q8. Does James Hardie offer a dividend reinvestment plan? Q9. Does James Hardie offer a bonus share plan? Q10. Does James Hardie offer shareholders product discount? Q11. When does James Hardie pay dividends? Q12. Do I need to supply my Tax File Number (TFN) if I hold James Hardie CUFS? Q13. Where can I obtain information on Dutch Withholding Tax on my James Hardie Securities? Q14. Do I have to pay capital gains tax on the 2001 James Hardie scheme of arrangement? Q15. Where will the AGM be held? Q16. Where is James Hardie Industries NV incorporated? Q17: When does James Hardie release financial results? Q18. If I have further share/CUFS questions, whom should I contact? Q19: How can I keep up to date with James Hardie news? Q20. How do I obtain an annual report? Q21. How do I elect not to receive an annual report? Q22. How do I reinstate my name to the annual report mailing list? Q23. If I have more than one James Hardie CUFS holder account, how can I have them combined? Q24. How can I find information about James Hardie's American Depository Receipts (ADRs)? Q1. How do I buy or sell James Hardie securities (and what are CUFS and ADR's)? A1. James Hardie securities are officially listed and traded on Australian Stock Exchange Limited and on New York Stock Exchange: Australian Stock Exchange Limited
James Hardie Industries NV (JHI NV) shares are traded on the Australian Stock Exchange Ltd (ASX) in the form of CHESS Units of Foreign Securities (or CUFS), and are listed under ASX code JHX. CUFS are a form of security used to allow trading on the ASX in ordinary shares of companies that are incorporated in countries other than Australia and JHINV is incorporated in The Netherlands. CUFS represent beneficial ownership of JHI NV shares, the legal ownership of which is held by CHESS (Clearing House Electronic Subregister System) Depository Nominees Pty Ltd. JHI NV CUFS trade on the Australian Stock Exchange under the code JHX. New York Stock Exchange Inc
In the United States, five JHI NV CUFS equal one Bank of New York-issued American Depository Receipt (or ADR) and. ADR's trade on the New York Stock Exchange under the code JHX. All enquiries and correspondence regarding ADRs should be referred to the Bank of New York. Back to top Q2. How can I obtain a James Hardie CUFS statement? A2. James Hardie CUFS holders are sent a holding statement within one week after their new CUFS account is created. Further holder statements will be sent one week after the end of the month in which a transaction change occurs in the CUFS account. To obtain a holding statement at any other time: If you hold a stockbroker (CHESS)-sponsored James Hardie CUFS account, please contact your stockbroker. If you hold a James Hardie (Issuer)-sponsored CUFS account, please contact Computershare Investor Services. Back to top Q3. How can I notify a change of address and/or name change for my CUFS? A3. If you hold a stockbroker (CHESS)-sponsored James Hardie CUFS account, please notify your stockbroker. If you hold a James Hardie (Issuer)-sponsored CUFS account, you can download the necessary form from the Computershare Investor Centre. Back to top Q4. How can I check my CUFS holding? A4. James Hardie's registrar, Computershare, provides secure access to details of your CUFS holding in its Investor Centre. Back to top Q5. How will my dividends and other cash distributions be paid? A5. James Hardie CUFS holders may chose to receive dividends and cash distributions by cheque, or by direct electronic funds transfer to a nominated account with an Australian bank, credit union, or building society. You can nominate an account, or vary instructions, for direct electronic funds transfer using Computershare's on-line Investor Centre. Back to top Q6. How can I have a dividend or distribution cheque replaced? A6. You can request replacement of dividend or capital return cheque(s) using Computershare's on-line Investor Centre. Back to top Q7. I did not receive my dividend or distribution direct deposit. Who do I contact? A7. Please download and complete direct deposit trace form from Computershare's on-line Investor Centre. Back to top Q8. Does James Hardie offer a dividend reinvestment plan? A8. No Back to top Q9. Does James Hardie offer a bonus share plan? A9. No Back to top Q10. Does James Hardie offer shareholders product discount? A10. No Back to top Q11. When does James Hardie pay dividends? A11. The Directors determine the amount of dividend every six months, taking into account the after-tax profits available, and the reinvestment needs of James Hardie businesses. Back to top Q12. Do I need to supply my Tax File Number (TFN) if I hold James Hardie CUFS? A12. No. James Hardie Industries NV is a Dutch- incorporated company, so quotation of Australian TFN is not required. Back to top Q13. Where can I obtain information on Dutch Withholding Tax on my James Hardie Securities? A13. Tax Information is provided within the Shareholder Services area of this website. Back to top Q14. Do I have to pay capital gains tax on the 2001 James Hardie scheme of arrangement? A14. Tax Information is provided within the Shareholder Services area of this website. Back to top Q15. Where will the AGM be held? A15. Dutch law requires all James Hardie general meetings, including the Annual General Meeting (AGM), to be held in the Netherlands.
An Australian Information Meeting will be held up to seven days prior to each general meeting, including prior to each AGM, for security holders who are unable to attend a general meeting or an AGM. The conduct of the Australian Information Meeting held prior to each general meeting (including each AGM) will be very similar to the general meeting (or AGM), providing security holders with an opportunity to question management and the Board. No voting will take place at an Australian Information Meeting, but security holders are able to lodge voting direction forms for votes to be counted at the subsequent general meeting or an AGM. To ensure that security holders votes count, all voting at general meetings (including each AGM) will take place by written poll. Notices of Meeting are mailed to James Hardie security holders at least 28 days before a general meetings or an AGM. Annual General Meetings are held before 30 September each year. Back to top Q16. Where is James Hardie Industries NV incorporated? A16. James Hardie Industries NV is incorporated in The Netherlands, with its corporate seat in Amsterdam. The liability of members is limited. Back to top Q17. When does James Hardie release financial results? A17: James Hardie releases results each quarter as follows: Quarter 1 - August
Quarter 2 (Half Year) - November
Quarter 3 - February
Quarter 4 (Full Year) - May See all the information released about James Hardie's most recent results. Back to top Q18. If I have further share/CUFS questions, whom should I contact? A18: Please contact James Hardie's Share Registrar: Computershare Registry Services Pty Ltd
Level 3, 60 Carrington Street, Sydney NSW 2000, Australia
GPO Box 7045, Sydney NSW 1115, Australia
Phone: Within Australia: 1300 855 080
Outside Australia: 61 3 9615 5970 Facsimile: 61 2 8234 5050 Email: web.queries@computershare.com.au
Website: www.computershare.com Back to top Q19. How can I keep up to date with James Hardie news? A19: You can view recent and historical James Hardie News releases. You can read past issues of our newsletter, HardieNews. You can register to receive an email alert of a new release being posted to the site, or to be added to the mailing list for the next issue of HardieNews. Back to top Q20. How do I obtain an annual report? A20. The latest annual report, and annual reports for past years, are available on this website. To request a hard copy, email us at investor.relations@jameshardie.com.au Back to top Q21. How do I elect not to receive an annual report? A21. We are required to automatically mail an Annual Report to every security holder each year, unless we receive instructions that this is not required. To advise that you do not require an annual report, email us at investor.relations@jameshardie.com.au Back to top Q22. How do I reinstate my name to the Annual Report mailing list? A22. Please forward your Annual Report reinstatement request to James Hardie's Share Registry, Computershare. Back to top Q23. If I have more than one James Hardie CUFS holder account, how can I have them combined? A23. Please forward your consolidation request to James Hardie's Registry, Computershare. Back to top Q24. How can I find information about James Hardie's American Depository Receipts (ADRs)? A24. ADR information is available through the Bank of New York website. James Hardie's ADR code is JHX. | 
